Online events

This page provides some helpful information about how to access our online events. We've tried to make the system as simple as possible, but if you've any problems please email [email protected] for assistance.

When you purchase a ticket for one of our online events, you will receive a confirmation email with three key pieces of information:

  1. The web page address where the video will be available to view
  2. The dates and times when the video will be available
  3. Your access code

When you visit the web page address where the video will be available, you will see something like this:

Screenshot of a web page with an "access code form field and "Submit" button

Enter the access code that you received in the email confirmation into the form field and click "Submit".

After submitting the code you will either see

Screenshot of a web page with the text "This video will be available to view from Friday 20 November 2020 9:00am until Sunday 22 November 2020 10:30pm"
A message telling you when the video will be available.
The video embedded in the page and available to view.
A message telling you that the viewing period is over.

How to copy and paste the access code from your email on an iPad or iPhone

If you are not sure how to copy and paste the access code from your confirmation email to the access code field on the video page, this video should help.

The Arden Hotel advert
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