Terms and Conditions

Please read the following guidelines and terms carefully.

1. All events take place in the venue printed on your ticket. You will be contacted by email in advance of an event if the venue changes.

2. Unless an event is cancelled e.g. because the speaker is ill or becomes unavailable, tickets are non-refundable and cannot be exchanged. All tickets include VAT. All details and prices are as advertised, but may be liable to change.

3. Tickets are sold though an external box office. Ticket sales online finish shortly before an event starts. To book tickets by phone please call 0333 666 3366. Lines are open Monday to Friday 9am-7pm (excluding bank holidays). All tickets booked by phone or online incur a booking fee. This fee is for the costs of running the external box office and is not revenue for the Festival. Tickets can be purchased on the door during the Festival, subject to availability. Tickets sent out in the post will cost an additional £2.50. Customers can add their tickets to their Apple or Google wallet.

4. Books are available to purchase after each event at the pop-up Waterstones bookshop and, if relevant, authors will sign copies of their book after each event. We request that you do not bring copies of books not purchased at the event for signing.

5. Some events may be filmed and we have a photographer at the Festival taking pictures for marketing purposes. By buying a ticket you are giving your consent to being filmed or photographed. Please let a senior member of the Festival team know if you do not wish to be filmed or photographed. Parents/guardians will be consulted before any images of children are taken.

6. The Crowne Plaza Hotel has step free access and accessible toilets. If you require assistance with access or seating at a venue or have other special requirements, please notify us here in advance so that we can assist you.

7. We reserve the right to alter the programme or substitute performers or workshop tutors if circumstances dictate. Please check the website or follow us on Twitter @Stratlitfest for programme change alerts.

8. If a headline speaker has to withdraw, and no suitable alternative speaker is available pursuant to clause 7 above, then tickets will be refunded by our external Box Office Ticketsource. This may take a few days to show on your statement. Booking fees and other charges will not be included in the refund.

9. All seats are unreserved. All events are an hour long unless otherwise stated and doors open half an hour before the start time.

10. Adults are expected to buy a ticket for Family Events unless the programme states otherwise. All children under the age of 14 must be accompanied by a responsible adult. The Festival takes no responsibility for unaccompanied children. Children under 2 and babes in arms do not need a ticket.

11. We give guidance on the suitable age range for a Family Event but this is guidance only and parents or guardians should make their own judgement. All opinions expressed by speakers attending the Festival are theirs.

12. No animals of any kind except assistance dogs are allowed into any Festival venues or events.

13. The Festival will not tolerate any abuse of our staff or volunteers. Any issues should be addressed to the Festival Director here .

14. Please check our website before you travel for any last minute changes.

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